Cancellations and complaints

A. Withdraw from an online contract

Use this form to submit a withdrawal notice. This does not yet determine a refund. You will receive confirmation by email.

B. Other ways to withdraw and model withdrawal form

You may also send a free-form withdrawal notice by email to timo@pienikarhunkierros.fi.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To Korpiretket, Myllykoskentie 30, 93900 Kuusamo, timo@pienikarhunkierros.fi:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.

C. Complaint

Send complaints about the order, payment, access or technical faults to timo@pienikarhunkierros.fi. Include the order reference when available. Never send card details or passwords.

D. Processing and dispute resolution

Korpiretket first attempts to resolve the matter directly with the customer.

Consumers may contact Consumer Advisory Services and then the Consumer Disputes Board: www.kuluttajariita.fi.